Ampm1 Privacy Policy – Malaysian Player Personal Data Protection

1. Introduction

Ampm1 ("we", "Platform") values the privacy of every player using our services. This Privacy Policy is designed to provide full transparency on our data management practices and to explain the rights you hold as a player on the ampm1 platform.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. Every decision concerning your personal data is made with your interests and security as a trusted Malaysian player as our top priority.

2. Data Collected

Ampm1 collects the personal data necessary to provide services that are safe, fair, and compliant with legal requirements. The types of data we collect are as follows:

2.1 Identity & Personal Data

• Full name as stated on your MyKad identity card
• Malaysia identity card number (MyKad)
• Date of birth and gender
• Current residential address
• Active mobile phone number
• Valid email address

2.2 Financial Data

• Bank account number and bank name
• E-wallet account details (Touch 'n Go, Boost)
• Deposit and withdrawal transaction records
• Betting history and game activity

2.3 Technical & Usage Data

• IP address and device information used
• Web browser type and operating system
• Login session times and durations
• Cookie data and platform preferences
• In-platform activity logs including games played

Data Categories	Example	Requirements
Identity	Name, MyKad, date of birth	Mandatory – KYC & age verification
Contact	Email, phone number	Mandatory – account communications
Financial	Bank account number, e-wallet	Mandatory – payment processing
Technical	IP address, device type	Automatic – system security
Usage	Game history, activity logs	Automatic – service improvement

3. How Data Is Collected

Ampm1 collects your personal data through several transparent and legitimate channels:

3.1 Directly from You

Information you provide during the account registration process, KYC process, profile completion, communications with our customer support team, or when filling in related forms on the platform.

3.2 Automatically

Technical data is collected automatically when you use the ampm1 platform, including through cookies, tracking pixels, and server logs. This data is used to ensure account security, detect suspicious activity, and improve the overall user experience.

3.3 From Trusted Third Parties

In certain cases, we may receive additional information from trusted payment processing partners such as banks and e-wallet providers, solely for identity verification and fraud prevention purposes.

4. Purpose of Data Use

The personal data we collect is used exclusively for legitimate and necessary purposes in the operation of the ampm1 platform:

• Identity verification and KYC — ensures all players are verified individuals who are eligible to use the platform
• Financial transaction processing — processes deposits and withdrawals quickly and securely via DuitNow, FPX, Touch 'n Go, and Boost
• Account management — provides secure access to your account and enables profile management
• Platform Security — detects and prevents fraud, money laundering, and activities that violate our terms of use
• Legal compliance — meets reporting and compliance requirements under applicable Malaysian legislation
• Customer support — provides effective assistance when you contact the ampm1 support team
• Service communications — sends important notifications relating to your account, transactions, and policy updates
• Marketing (with consent) — sends promotional information and exclusive offers where you have consented to receive them

5. Data Sharing

Ampm1 does not sell, rent, or transfer players' personal data to external parties for commercial purposes. However, in the following limited situations, data may be shared with third parties that have entered into strict confidentiality agreements with ampm1:

5.1 Payment Service Providers

Required financial information is shared solely with trusted payment providers to process your deposit and withdrawal transactions. These providers are held to strict financial security standards.

5.2 Authorities & Legal Requirements

Ampm1 may be required to disclose certain personal data to Malaysian government authorities or regulatory bodies when mandated by law, court order, or in the course of a legitimate financial crime investigation.

5.3 Integrated Technology Providers

Game software providers, fraud detection systems, and technology infrastructure supporting ampm1 platform operations may have limited access to data required for their technical functions only, and are bound by strict data confidentiality agreements.

6. Data Storage & Security

6.1 Retention Period

Your personal data is retained for as long as your account is active and for a minimum of seven years after account closure, in accordance with Malaysia's anti-money laundering and financial record-keeping legal requirements. After this period, data will be securely deleted or anonymised.

6.2 Technical Security Measures

Ampm1 implements multiple layers of technical security to protect your data:

• 256-bit SSL encryption for all data in transit
• AES-256 encryption for data stored in databases
• Two-factor authentication (2FA) for system administration access
• Continuous 24/7 security monitoring with anomaly detection systems
• Regular security penetration testing by independent security experts
• Automated data backup with full encryption

6.3 Incident Response

In the event of any security incident involving player personal data, ampm1 is committed to notifying affected players and the relevant authorities within 72 hours in accordance with industry standard procedures.

7. Cookies & Tracking Technologies

Ampm1 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:

• Essential Cookies — required for core platform functions such as login authentication and session security. Cannot be disabled.
• Performance Cookies — collects anonymised data on how you use the platform for improvement purposes. Can be opted out.
• Functional Cookies — saves your preferences such as language and display settings. Can be opted out.
• Marketing Cookies — used only with your consent to display relevant promotional content. Can be opted out at any time.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect some platform features, but will not prevent access to core ampm1 services.

8. Player Rights

As a registered ampm1 player, you have the following rights regarding your personal data, in accordance with Malaysia's PDPA:

8.1 Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.

8.2 Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request a correction. Basic information updates can be made directly through your account profile settings.

8.3 Right to Erasure

You may request the deletion of your personal data, subject to applicable record-keeping legal obligations. Deletion requests can be submitted to the ampm1 support team.

8.4 Right to Object to Marketing

You may withdraw consent to receive marketing communications from ampm1 at any time without affecting your core services. Use the unsubscribe option in any promotional email or contact customer support.

9. International Data Transfers

Under certain operational circumstances, your personal data may be processed or stored on servers located outside Malaysia. ampm1 ensures that any such international data transfers are conducted with adequate safeguards, including standard data processing agreements and compliance with international data protection standards equivalent to Malaysia's PDPA.

Ampm1 does not transfer data to countries that lack an adequate level of data protection without appropriate additional safeguards in place.

10. Children's Privacy

The ampm1 platform is exclusively for individuals aged 18 and above. ampm1 does not knowingly collect personal data from minors. If we discover that personal data of an individual under the age of 18 has been collected, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered on our platform, please notify the ampm1 support team immediately.

11. Policy Amendments

Ampm1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via an in-platform notice or email at least seven days before the amendment takes effect.

The date of the latest update is always displayed at the top of this document. Continued use of the ampm1 platform after any amendment takes effect will be deemed as your acceptance of the updated terms.

12. Contact Us

For any enquiries, concerns, or requests related to your personal data, the ampm1 privacy team is ready to assist you via 24/7 live chat within the platform. You may also refer to the FAQ us or contact customer support for further guidance.

For more information about your rights as a platform user, please also refer to Terms & Conditions as well as the Responsible Gaming ampm1.